The hours of operation for First Orion phone support as as follows :
Business Hours - (8 a.m. - 5 p.m. local time zone)
For Urgent Severity 1 issues we provide a 24x7 phone support.**
For our support levels please see Service Levels
**Please be aware that Urgent is defined as a system-wide outage.
If it is outside business hours and the issue is NOT urgent, please raise a ticket